VISION

A caring and self-reliant society.

MISSION

Provision of integrated comprehensive and sustainable social development services.

VALUES

The following values and ethos have been identified for Social Development:

•  Human dignity: is a fundamental human right that must be protected in terms of the Constitution of South Africa and facilitates freedoms, justice and peace. 
• Respect: is showing regard for one another and the people we serve and is a fundamental value for the realization of development goals.
• Integrity: is ensuring that we are consistent with our values, principles, actions, and measures and thus generate trustworthiness amongst ourselves and with our      stakeholders.
• Fairness: expresses our commitment to providing services to all South Africans without prejudice based on race, gender, religion or creed.
• Equalit : we seek to ensure equal access to services, participation of citizens in the decisions that affect their lives and the pursuit of equity imperatives where imbalances exist.  

BATHO PELE PRINCIPLES

We seek to embody the Batho-Pele Principles in our efforts so as to ensure that our service provision is done in humane ways and results in positive and sustainable outcomes for the citizens of South Africa.

• Consultation: people should be consulted about the level and quality of services they receive, and wherever possible, be given a choice.
• Service standards: people should be told what level and quality of services they will receive.
• Access: all citizens should have equal access to the services to which they are entitled.
• Courtesy: all people should be treated with courtesy and consideration.
• Information: people should be given full, accurate information about the services they receive.
• Openness and transparency: about how the department is run, how much it costs, and who is in charge.
• Redress: if a promised standard of service is not delivered, people should be offered an apology, an explanation and a speedy remedy. When complaints are made, people should receive a sympathetic, positive response.
• Value for money: public services should be provided economically and efficiently.